If there's an item missing from your order, it's likely that this item was either out of stock or unavailable. Please get in touch as soon as you can once you've received your order so that we can rectify any mistakes. In most cases you should have been contacted ahead of your order being despatched when something is out of stock. For any issues please call us on 01302 710710 or send an email to firstname.lastname@example.org and please include your reference number.
If you feel as though the package has been damaged in transit or opened and resealed, you should refuse to accept the parcel and allow the courier to return it back to us. Claims made for items missing or stolen will be refused once the parcel has been signed for. Please get in touch with us to report this at the earliest available opportunity and we'll investigate further once the package has returned to us. Feel free to call us on 01302 710710 or send an email to email@example.com and please include your reference number.
In the event of the wrong item being packed and sent please report this to us and we'll arrange for the mistake to be corrected. We will refund any return costs via a printable returns label or a refund from proof of postage. When making returns please use standard 1st Class recorded delivery.