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Book a Wedding Appointment

Help & Contact

Please select the subject below and click for more information.
  • COVID-19 Postponed my Wedding

    The pandemic has been tough on everyone, at Revolver we aim to take as much stress out of the situation for you as possible. From the moment you place an order with us we're committed to working with you to deliver what you need for your big day and if that means organising more fittings for re-tailoring because your nephew Alex has had a growth spurt since the original date, or someone's put on an extra few pounds, it's not a problem. Please just get in touch with us at the earliest opportunity to let us know the new date, you can call us on 01302 710710 or email weddings@revolvermenswear.co.uk.

  • What happens first?

    Your first appointment with us is simply a consultation where one of our trained staff members can take you through the various styles we stock. Here we can get a feel of the vibe that you're looking for and help style your look to fit themes and colour schemes. We'll then take your details and arrange to get you and the groomsmen booked in as a group or separately to be sized.

  • How do I book?

    We try to make booking as simple as possible, please use this booking form and we'll get in touch with any further details that we might need from you. If you have any preferences in terms of style, please leave it in the notes as we'll be able to get a good idea of what you're looking for ahead of the appointment.

  • Do I have to pay for the order in full when I order it?

    No, we fully appreciate that weddings can be expensive so the balance can be in instalments. The only thing we ask is that you pay a deposit of £100 per adult suit and £50 per children's suit to cover our costs of getting it in store for you. The rest of the balance will need to be cleared before alterations are made and before the suits are taken.

  • Do you offer group discounts?

    Yes, we do offer group discounts depending on how many people are in the party and that goes across your entire order including shoes, shirts, and accessories (exc. alterations). Please give us a call on 01302 710710 to find out more.

     

  • How do I get something altered?

    We're lucky to have an in-house Saville row trained tailor who carries out alterations for us, she operates out of her studio in Doncaster but can be booked in store for larger groups or more complex customisations. We charge trade prices and don't take profit on any tailoring that needs doing. The alteration service will be offered to you in store should you request or we think you might benefit from it.

  • What alteration services do you offer?

    You can get a variety of things tailored to your size/shape, here are the standard services we offer but please don't hesitate to ask if you need something a bit different.

    Jackets, Coats & Blazers  - 

    • Shorten Sleeves (Vented/Buttons)
    • Shorten Length
    • Lengthen Sleeves
    • Waistcoat
    • Taper Side Seams
    • Chip Shoulder
    • Taper Sleeves

    Shirts & Ties - 

    • Taper Side Seams
    • Shorten Sleeves
    • Shorten Sleeves into Short Sleeves
    • Ties or Bowties Made Smaller
    • Shorten Tie Length

    Trousers, Chinos & Jeans

    • Shorten
    • Shorten to Turn Up/Original Hem
    • Expand Waist
    • Replace Zip
    • Lengthen
    • Taper Side Seams
    • Shorten Taped
  • Order Issues

    There's Something Missing -

    If there's an item missing from your order, it's likely that this item was either out of stock or unavailable. Please get in touch as soon ss you can once you've received your order so that we can rectify any mistakes. In most cases you should have been contacted ahead of your order being despatched when something is out of stock. For any issues please call us on 01302 710710 or send an email to info@revolvermenswear.co.uk and please include your reference number. 

    The Packaging Has Been Damaged Or Tampered With -

    If you feel as though the package has been damaged in transit or opened and resealed, you should refuse to accept the parcel and allow the courier to return it back to us. Claims made for items missing or stolen will be refused once the parcel has been signed for. Please get in touch with us to report this at the earliest available opportunity and we'll investigate further once the package has returned to us. Feel free to call us on 01302 710710 or send an email to info@revolvermenswear.co.uk and please include your reference number. 

    I've Been Sent The Wrong Item - 

    In the event of the wrong item being packed and sent please report this to us and we'll arrange for the mistake to be corrected. We will refund any return costs via a printable returns label or a refund from proof of postage. When making returns please use standard 1st Class Recorded Delivery.

    My Item Is Faulty -

    If an item is faulty, please get in touch with us immediately either via phone on 01302 710710 or send an email to info@revolvermenswear.co.uk, here we'll assist with the return of the item and gather a few details about the fault itself. Once we've received the item back we'll arrange a replacement, an exchange or in some cases we can send back to the supplier for repair. In any case we'll keep you regularly informed along the way. 

    The Item Looks Different To The Photos Online

    The company and the brands we stock reserve the right to slightly alter products season to season in order to update or enhance them. However no changes will be made to the photos that cause significant difference to the item itself.

  • A Product I Bought Is Now In The Sale

    In the unfortunate eventuality that an item you buy is marked for sale or clearance within 5 working days of the purchase date, we'll refund the difference to your payment method. We do reserve the right to reduce items without prior warning.

    This policy DOES NOT apply to short term promotions, multi-buys or competitions. Please get in touch if you have any queries.

  • Can I Cancel Or Make A Change To My Order?

    In accordance with distance selling rules, we're happy to make changes or cancel your order. Please get in touch at the earliest opportunity to request amendments before the order has been despatched. If we have already despatched your order then unfortunately you will have to wait until we receive the item to receive an exchange or refund. 

    You are fully entitled to a refund however once the item is on it's way we have the right to charge postage and picking costs if applicable. When cancelling an order you may wish to refuse to accept the order from the courier, however there is no guidance on the timescale in which we might receive your order so in many cases we've found it to be quicker to accept the order and arrange the return yourself. 

    Our returns address is:

    Revolver Menswear, 30 S Parade, David House, Bawtry, Doncaster, DN10 6JH.

  • Delivery Rates & Returns

    DELIVERY

    Please note, we're experiencing some short delays with Royal Mail & Parcelforce, please contact sales@revolvermenswear.co.uk for updates or queries.

    All delivery rates are listed below and will require signature on delivery:

    UK

    EXPRESS NEXT DAY DELIVERY - £7.99 (Ordered before 12pm)

    STANDARD DELIVERY (3-5 Working Days) - FREE (When you spend over £50)

    STANDARD DELIVERY (3-5 Working Days) - £2.99 

     

    EUROPE

    EXPRESS INTERNATIONAL DELIVERY

    STANDARD INTERNATIONAL DELIVERY

     

    RETURNS

    If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 28 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition. 

    Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item.

    Revolver Menswear do not cover the cost of returned items and also can not refund the carriage charge of the original order (unless the product/s are deemed faulty). All faulty returns are sent to the manufacturer for inspection. If deemed faulty by the manufacturer, a full refund will then be issued. When returning goods they must be well packaged to avoid any damage in the post. If returning footwear it must be in it's original box and undamaged. Footwear returned without the original box will not be accepted unless faulty.

    ALL ORDERS ARE DOUBLE CHECKED TO ENSURE THAT THEY LEAVE IN PRISTINE CONDITION, THEREFORE NO RETURNS WILL BE ACCEPTED FOR STOCK BEING MARKED/SOILED.

    UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY UNDERWEAR PURCHASED.

    Note that Revolver Menswear does not take responsibility for goods lost in the post, so insure goods accordingly.

    The returns address is:

    Revolver Menswear, 30 S Parade, Bawtry, Doncaster, DN10 6JH

    For anything else please get in touch via email on sales@revolvermenswear.co.uk or via phone 01302 710710.

     

     

  • Price Match

    In most cases we are happy to match the prices offered on our website with other online retailers, however to ensure this is done as fairly as possible for all our customers we ask the following:

    • The product must be at full price and not subject to any sales, promotions or offers.
    • The product price must not be affected by member discount or promotion.
    • The item must be an exact match to ours.
    • The item must be in stock on both websites.
    • The retailer must be a recognised UK registered business.

    Although we are more than happy to price match in most instances, we do reserve the right to not alter our products prices.

    Please call us on 01302 710710 or email info@revolvermenswear.co.uk to arrange a price match before placing an order so we can arrange the price change as quickly as possible.

  • How Do I Make A Return?

    We try to make returns and exchanges as simple as possible and we're continuously making changes to this process as we grow. 

    To make a return please follow these steps:

    1. Locate the returns form inside your packaging and fill out the reasons for return etc
    2. Using a courier of your choice post to: Revolver Menswear, 30 S Parade, David House, Bawtry, Doncaster, DN10 6JH
    3. We will let you know as soon as we've received your order and will process a refund if our Returns T&Cs have been met.

    All returns and exchanges must be returned back to us within 30 days of the original purchase. This includes faulty or damaged items which also have to be returned within the 30 day window. If you have any queries or you think we should have received your return but you haven't heard from us then please email our sales team with your tracking details on sales@revolvermenswear.co.uk.

    Items must be returned us unworn and in re-sellable condition, please make sure that the item is wrapped well and securely packaged as we do not accept any responsibility for items that are damaged or lost in transit.

  • Returns Policy

    If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 28 days of receiving your order, unworn, unwashed, complete with all original tags, and in re-sellable condition. 

    Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item.

    Revolver Menswear do not cover the cost of returned items and also can not refund the carriage charge of the original order (unless the product/s are deemed faulty). All faulty returns are sent to the manufacturer for inspection. If deemed faulty by the manufacturer, a full refund will then be issued. When returning goods they must be well packaged to avoid any damage in the post. If returning footwear it must be in it's original box and undamaged. Footwear returned without the original box will not be accepted unless faulty.

    ALL ORDERS ARE DOUBLE CHECKED TO ENSURE THAT THEY LEAVE IN PRISTINE CONDITION, THEREFORE NO RETURNS WILL BE ACCEPTED FOR STOCK BEING MARKED/SOILED.

    UNDERWEAR POLICY - DUE TO HYGIENE REASON WE ARE NOT ABLE TO ACCEPT RETURNS ON ANY UNDERWEAR PURCHASED.

    Note that Revolver Menswear does not take responsibility for goods lost in the post, so insure goods accordingly.

    The returns address is:

    Revolver Menswear, 30 S Parade, Bawtry, Doncaster, DN10 6JH

    For anything else please get in touch via email on sales@revolvermenswear.co.uk or via phone 01302 710710.

  • My Refund Was Less Than I Was Expecting?

    In some rare instances we do reserve the right to charge packing, or processing costs incurred in the fulfilment of your order. In most cases we do waiver these costs however in the event that we've ordered something in express delivery or special order by the customers request we may sometimes recoup these costs however you will be notified that this will happen before the return is made.

  • Who Pays For Returns Postage?

    For returns an exchanges you will be responsible for those costs. For faulty, damaged or incorrectly delivered items we are more than happy to cover the cost of your return. Please send us proof of postage along with tracking once your order has been sent. We recommend 1st Class Recorded Delivery on all returns and don't make refunds for Express or Special Delivery unless previously agreed upon. 

  • COMING SOON

    Stay tuned for the launch of our Loyalty Rewards Scheme.

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